Terms & Conditions

  • All consultations and prescriptions provided by White Giraffe Limited are issued following a full clinical assessment by a qualified prescriber. Medications are prescribed only when clinically appropriate and in line with current medical guidelines. All prescriptions are at the clinician’s discretion.

  • Full payment is required prior to dispatch of medication or start of subscription services. White Giraffe Limited reserves the right to withhold services or prescriptions until payment is received in full. Pricing may vary due to supplier availability and is subject to change.

  • Medication cannot be returned or refunded once dispensed, in accordance with UK medicines regulations. Subscriptions can be cancelled at any time, in line with our subscription policy.

  • Medications prescribed are for the named patient only and must not be shared or transferred. Patients are responsible for safe storage and correct use of all medications. White Giraffe Limited is not liable for delays or issues caused by third-party pharmacies or couriers.

  • Patients must provide accurate and complete medical history and inform the clinician of any health changes, allergies, or medications. Failure to disclose relevant information may affect clinical safety and could result in the suspension of services.

  • White Giraffe Limited accepts no liability for misuse of prescribed medication or failure to follow medical advice. In case of any adverse effects, patients should seek immediate medical attention and contact us promptly. White Giraffe Limited is not responsible for indirect or consequential losses.

  • All patient information is handled in accordance with UK GDPR, the Data Protection Act 2018 and medical confidentiality standards.

  • White Giraffe Limited (Provider ID 1-14928049402) is regulated by the Care Quality Commission (CQC) to provide remote medical and prescribing services.

  • These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

  • White Giraffe Limited reserves the right to update or modify these Terms & Conditions at any time. Changes will be communicated via the website.

  • For questions regarding these Terms & Conditions, please contact hello@whitegiraffe.clinic

  • White Giraffe Ltd (“White Giraffe”, “We”, or “Us”) is committed to protecting and respecting your privacy in line with data protection legislation, including the UK GDPR and Data Protection Act 2018. This privacy statement is relevant to anyone using the White Giraffe service and explains what personal data we collect and how it is used.

    As part of delivering our personalised weight loss and wellbeing services, we collect and process health data (a combination of personal and sensitive personal data) either directly from you, or via health tracking devices or apps you choose to link, such as Apple Health. Use of these third-party platforms is entirely optional and subject to their own privacy terms—White Giraffe is not affiliated with them.

    White Giraffe Ltd is a limited company registered in the United Kingdom. Company Number: 14327265

    Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

  • Personal Data: Information that can identify you, such as your name, address, and contact details.

    Purpose: Collected when you contact us, sign up to our services, or interact with our platform.

    Types: Name, Age, Address, Email, Phone Number

    Sensitive Personal Data: Includes information about your health, ethnicity, or other special categories as defined under GDPR.

    Purpose: To deliver personalised weight management and wellbeing services.

    Types: Health information (e.g. weight, medical conditions), Biometric data, Ethnicity, Lifestyle data (diet, physical activity, mental wellbeing)

    Processing: Health data is processed with your consent and only for clinical or service purposes.

    Cookies and Usage Data

    We use cookies to improve your browsing experience and support site functionality.

    Collected to understand how visitors use our site, improve usability, and protect against fraud.

    Types include: IP address, browser type, device type, screen resolution, user interactions (e.g. clicks and keypresses), location

    Users can manage cookies on their browser settings. For more on cookies, visit www.allaboutcookies.org

    Web Beacons

    We may use web beacons (small pixel tags) in our emails or website to monitor engagement and detect fraud.

  • To provide our services, White Giraffe works with selected third-party partners. These partners process your data only as needed to deliver services and are bound by strict confidentiality and data security obligations.

  • We retain personal data only for as long as needed to fulfil the purposes listed above, or as required by law. Health records are typically kept for up to 7 years. Once no longer needed, data is securely deleted or anonymised.

  • You have the right to:

    • Access the data we hold about you

    • Request corrections or deletions

    • Withdraw consent at any time (though this may prevent us from providing our services)

    • Object to or restrict data processing

    • Receive your data in a portable format

    • Lodge a complaint with the Information Commissioner’s Office (ICO)

    To exercise your rights, please email: hello@whitegiraffe.clinic

  • Providing your data is optional. However, without certain information we may not be able to provide our full services or meet our legal obligations.

  • We may update this Privacy Statement from time to time. You will be notified of any significant changes in line with legal requirements.

    Last updated: 04-02-2026

    All content on this website has been reviewed and approved by Dr Nisa Aslam (GMC number 7044459)

If you have questions about this Privacy Statement or how your data is used, please email hello@whitegiraffe.clinic